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            Configuring Multi-Language Support for Shared Catalog

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            Configuring Multi-Language Support for Shared Catalog

            You can configure the catalog to support over 25 different languages. Before applying these languages, you must configure the multi-language support feature for your shared catalog:

            1. Go to Setup.
            2. In the Quick Find / Search field, type Picklist Value Sets.
            3. Click Vlocity Locale Code.
            4. Check that an activated language is set as the default, such as English.
            5. Activate or deactivate values based on required locale codes for translations. Activate the required locale code and deactivate all of the other codes. Set the API Name to the Salesforce Locale code.
            6. Enable Multi-Language Support for the Shared Catalog so that product data and values that have translations are translated before appearing in the UI. This setting allows product administrators to translate product data, and also allows customer service representatives (CSRs) to view translated data.

              • Go to Vlocity CMT Administration.

                The Vlocity CMT Administration page.

              • Click Enable Features.

                The Enable Features page.

              • For Multi-Language Catalog Support, click Enable.

                If the feature is disabled, no translations occur and product data and values are displayed as entered.

            7. Configure objects and their fields for multi-language support. There's a fixed set of fields for products, promotions, attributes, and picklist configured for translation. For example, if a customer extends the Product2 object to add custom fields, then those custom fields that require translation must be configured as follows:

              • Go to Vlocity CMT Administration.

              • Under Custom Settings, click Multi-Language Field Setup.

                The Multi-Language Field Setup page.

              • Perform any of the following operations:

                • Click Add at the bottom of the page to add a record.

                • Click the Edit icon to modify a record.

                • Click the Delete icon to delete a record.

            8. Process the objects configured in the previous step:

              • Go to Vlocity CMT Administration.

              • Click Multi-Language Support Jobs. The Multi-Language Support Jobs page appears.

                The Multi-Language Support Jobs​ page.

              • Click LOAD DEFAULT FIELDS CONFIGURATIONS. This job loads out of box objects and fields configuration for multi-language support. But it doesn’t remove any data added by users in step 6.

                This job must be run by the product admin whenever there’s a change to Multi-Language Field Setup.

                The following table lists the out of box data:

                Object Name

                Fields

                Description

                Attribute__c

                Value__c

                Default value of an attribute.

                Attribute__c

                HelpText__c

                Help text to display more information about the attribute.

                Attribute__c

                Description__c

                Short description of an attribute to help identify the purpose of the attribute.

                Attribute__c

                Name

                Name of an attribute. Names are used to identify attributes in search.

                AttributeAssignment__c

                Value__c

                Default value of an attribute assigned to an Object Type.

                AttributeAssignment__c

                ValueDescription__c

                Display name of the attribute assigned to an Object Type.

                AttributeAssignment__c

                ValidValuesData__c

                This field stores related data into JSON format when you assign picklist or multipicklist attributes to a product from the Product page in Aloha.

                AttributeCategory__c

                Name

                Name of the Attribute Group. Attributes are displayed at runtime by attribute group name.

                Catalog__c

                Description__c

                Short description of the Product Catalog. Description helps to identify the purpose of the Product Catalog.

                Catalog__c

                Name

                Name of the product catalog.

                CatalogRelationship__c

                Name

                Name of the nested product catalog.

                EntityFilter__c

                FailureMessage__c

                Failure message displayed at runtime by Entity Filter.

                EntityFilterCondition__c

                FailureMessage__c

                Failure message displayed at runtime by Entity Filter.

                Picklist__c

                Description__c

                Short description of the Picklist. Description helps to identify the purpose of the Picklist.

                Picklist__c

                Name

                Name of the Picklist.

                PicklistValue__c

                Value__c

                Code of the Picklist Value.

                PicklistValue__c

                TextValue__c

                Value of the Picklist.

                PicklistValue__c

                Abbreviation__c

                Abbreviated name of the Picklist value.

                PicklistValue__c

                Name

                Name of the Picklist value.

                PriceList__c

                Description__c

                Short description of the Pricelist.

                PriceList__c

                Name

                Name of the Pricelist.

                PriceListEntry__c

                DisplayText__c

                Display text of the Pricelist Entry at runtime.

                PriceListEntry__c

                DisplayText__c

                Display text of the Pricelist Element at runtime

                Product2

                Description

                Short description of the Product.

                Product2

                Name

                Name of the Product.

                Promotion__c

                Description__c

                Short description of the Promotion.

                Promotion__c

                Name

                Name of the Promotion.

                Rule__c

                FailureMessage__c

                Failure message displayed at runtime by Rules.

              • Click CREATE TRANSLATION JOB. This job goes through all the configured objects and their fields, collects strings, and populates the StringTranslation Object for translation.

                Before starting this job, make sure you have the correct configuration for objects and fields as described in Multi-language Field Setup.

            9. From the Multi-Language Support Jobs page, click CREATE CACHE TRANSLATION DATA. This job creates cache data for products and promotions to support search and sort in getProductList and getPromotionList. This job copies data from StringTranslation__c and Product/Promotion objects and fills CachedProduct2Translation__c and CachedPromotionTranslation__c.

              The following table is for CachedProduct2Translation__c, which stores translation data for a product:

              Field API Name

              Datatype

              Description

              LocaleCode__c

              Picklist

              Possible locale list

              Product2Id__c

              Lookup(Product2)

              Reference to Product2

              Product2Name__c

              Long TextArea

              Translated product name

              Product2Description__c

              TextArea

              Translated product description

              The following table is for CachedPromotionTranslation__c, which stores translation data for a promotion:

              Field API Name

              Datatype

              Description

              LocaleCode__c

              Picklist

              Possible locale list

              PromotionId__c

              Lookup(Product2)

              Reference to Promotion__c

              PromotionName__c

              Text

              Translated promotion name

              PromotionDescription__c

              TextArea

              Translated promotion description
            10. Create an Opportunity or Order.

              The translated values appear in the CPQ cart, Review Cart Visualforce page (CardFramework), and Assets VF page (CardFramework).

              If a string translation is missing for labels in the selected view from Order Cart, ensure the names of the Card States follow the convention CustomViews_<<label>>. Then, the CPQ service translates the display for each custom label value found in that corresponding org. The labels display if the translations associated with the language are present in the system.

             
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