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            Enable Communications Service Console

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            3. Communications Cloud

            Enable Communications Service Console

            To access the Communications Service Console features, you must enable Service Console. The Service Console equips you with connected and intelligent service experiences by delivering an integrated suite of service innovations.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions
            Required User Permissions
            To enable services in Communications Cloud org: Communications Cloud Advanced Admin Permission Set Group
            1. From Setup, in the Quick Find box, enter Communications Cloud and select Services Setup.
            2. Turn on Enable Service Console.
             
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            Salesforce Help | Article