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Qualified and Disqualified Promotions in Industries CPQ
Carts have two promotions lists: Qualified and Disqualified. Qualified promotions are promotions that are currently eligible for purchase. Disqualified promotions are promotions that are not eligible for the customer to purchase. But, if a specific factor related to the customer’s account changes, the promotion can become eligible for them to purchase.
For example, a promotion can have a context rule to limit promotional discounts to accounts with a status of “student”. The agent can check the disqualified promotions list to determine whether the customer might be eligible for a promotion if certain conditions for the account change. If the customer indicates to the agent they are a student and the agent changes the account status, the previously disqualified promotion is now eligible for purchase by the customer.
For more information, see Qualification Rules for Promotions.
