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Configure Manual Queue Assignment Rules

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Configure Manual Queue Assignment Rules

Configure a manual queue with rules that automatically assign tasks to a specific team or user in a designated work group. This enables certain orchestration items to have priority over others, based on orchestration queue assignment rules.

For more information about assignment rules, see Queue Assignment Rules.

To define a manual task assignment rule follow these steps:

  1. Define a manual queue:
    1. From the App Launcher, click Manual Queues.
    2. Click New.
    3. Type a name for the manual queue.
    4. Specify the queue type.
    5. Save your work.
  2. Assign users:
    1. In the Detail section of the manual queue that you created, click Add Member.
    2. Select the user groups, then close the popup box.
      Animated GIF showing the selection of users from the Add Member button menu.

The user groups are added to the membership list. The order in which users are allocated tasks for Round Robin queues is defined by the sequence in which the users were originally selected. The manual queue is defined with the queue type you chose.

 
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