OM Plus: Configuring Orchestration Queue Assignment Rules

You can use the Orchestration Queues page to define an attribute, such as VIP customer, on an order, account, or product that results in the order going to a priority queue.

Orchestration queues in Order Management Plus serve two purposes:

• Proper load balancing: You can put high priority customer orders in a separate queue, assigning different processing power in AWS for faster processing.

• You can have a custom worker processing certain orchestration items differently. For example, during pre-activation you can place all specific activation callouts into a different queue and assign a custom worker to this queue, so that callouts are aggregated into one call, making it a batch request.

Every orchestration item, be it a callout, auto task, etc., falls into one of the orchestration queues that defines which worker (a system component) is responsible for processing the item. In Order Management Plus you can put different orchestration items into different orchestration queues.

Note

The Orchestration Item Condition field is reserved for future use. Don't put anything in there at all.