Orchestration Item Types

Orchestration plans use orchestration item types to define actions for orchestration items. Actions are triggered when an item reaches the Ready state.

Industries Order Management supports the following Orchestration Item Types:

• Callout: During order fulfillment, callouts communicate with external (third-party) systems. See Orchestration Item Types: Callout.

• Push Event: A push event temporarily stops the fulfillment process when an external system or a Salesforce user makes a specific change to the associated Order Line Item or Fulfillment Request Line. If certain conditions are met, then it allows the process to continue. See Orchestration Item Types: Push Event.

• Auto Task: An auto task processes internal data and automatically executes by invoking an Apex class that's associated with the orchestration item. See Orchestration Item Types: Auto Task.

• Milestone: A milestone automatically executes when all prerequisite items are complete. See Orchestration Item Types: Milestone.

• Manual Task: A manual task requires a fulfillment operator take an action at a particular place in the fulfillment flow, for example, an approval of an order. See Orchestration Item Types: Manual Task.

Note

Orchestration item states are managed by Order Management, and other than marking a callout as failed, you should never personally change the state of an orchestration item. Doing so leads to failed orders.

• Orchestration Item Types: Auto Task
  An auto task processes internal data and automatically executes by invoking an Apex class that's associated with the orchestration item.
• Orchestration Item Types: Callout
  When fulfilling orders, Industries Order Management often communicates with external (third-party) systems. The method for communicating with those systems is through an orchestration item called a callout.
• Orchestration Item Types: Manual Task
  A manual task is used when user input is needed at a particular place in the fulfillment flow, for example, an approval (like a credit check) or manual enrichment of data onto an order.
• Orchestration Item Types: Milestone
  A milestone task represents a point in the fulfillment process between different flows of control and is completed when all of its dependencies have been completed.
• Orchestration Item Types: Push Event
  A push event is an orchestration item that temporarily stops the fulfillment process when an external system or Salesforce user makes a specific change to an associated OLI (Order Line item) or FRL (Fulfillment Request Line).