Loading
Feature degradation | Gmail Email delivery failureRead More
Communications Cloud
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Product Models for Enterprise Sales Management (Managed Package)

          Product Models for Enterprise Sales Management (Managed Package)

          Enterprise Sales Management includes Business Internet, Mobile, VPN, and SD-WAN product models. Corresponding Order Management templates help map offers to products and customer-facing services to support order orchestration.

          Managed Package Icon This feature is part of the Communications Cloud managed package.

          Business Internet

          The Business Internet product model includes the following plans:

          • Business Internet Enhanced

          • Business Internet Essential

          • Business Internet Pro

          Each tier includes variations of the following:

          • A fixed access line to the customer's premises, which can be wired or wireless

          • Customer premises equipment (CPE): A termination device located in the premises, such as a modem, router, or access point

          • Installation services

          • Additional Internet Services: Supplementary services, such as security solutions, static IP addresses, mailboxes, security licenses, and hosting

          • Accessories: Additional hardware, such as access points, Wi-Fi extenders, and cables

          • Business-specific features: Additional services not typically available to consumers, such as:

            • Public Wi-Fi for customers and office visitors

            • Wireless backup to provide limited access line protection

          Business Internet Diagram:

          Internet Service Provider Product Model Diagram

          Business Mobile

          The Business Mobile product model includes the following plans:

          • Business Mobile Enhanced

          • Business Mobile Essential

          • Business Mobile Pro

          • Business Mobile Pro+

          Each plan includes similar services but provides different values for voice, data, SMS, and other services.

          Business Mobile Diagram:

          Mobile Phone Product Model Diagram

          Business VPN

          Business VPN: A wide-area network (WAN) solution that supports different WAN use-cases, such as Internet breakout to local access points, site connections, connections to a data center, and combinations of the following items:

          • WAN site: A physical location where a site access line terminates and CPE is installed. To enable changes contained within a particular site and separate charges per site, a WAN site is considered to be a separate product element. The WAN solution assumes that a site access line already exists at customer premises.

          • Ethernet virtual connection (EVC): An association between an EVC and a user network interface (UNI), such as an E-LINE EVC with two endpoints or an E-LAN with many endpoints. For virtual local area network (VLAN) based WANs such as an Ethernet virtual private (EVP) LAN, multiple endpoints can reside in a single UNI.

            Note
            Note

            For scalability, the Business VPN product model considers EVC endpoints to be part of a WAN site even though they typically considered to be part of an EVC.

          • User network interface (UNI): A physical network interface port where equipment such as a customer LAN is connected. A single CPE item can host multiple UNIs, such as to terminate multiple EVCs or to enable protection schema.

          • Customer premises equipment (CPE): A physical device typically exists at each customer site. However, its description in the product model can vary to support special circumstances such as the following:

            • Reusing existing CPE from another network solution previously deployed at the site

            • Multiple CPEs installed at a site to terminate different EVCs

            • When the UNI is on a provider edge (PE) router

          Business VPN Diagram:

          Business VPN Service Product Model Diagram

          SD-WAN

          Software-defined Wide Area Network (SD-WAN) provides application-level routing and traffic management capabilities across the WAN. In other words, SD-WAN facilitates high-level routing decisions based on the examination of the traffic flow across the WAN at the level of user applications. SD-WAN is a virtual solution that is agnostic to the underlying layer 1 and layer 2 architectures.

          In the Cisco Meraki SD-WAN product model, the MX series of devices provide SD-WAN service connectivity and functionality. This product model includes offerings based on the following components, which you can customize based on your requirements:

          • Meraki SD-WAN Offer Types

            Can be customized based on the following:

            • SD-WAN Bandwidth: 50, 100, or 200 Mbps

            • SD-WAN Network Topology: Independent Branch Locations, Fully Meshed, or Hub and Spoke

            • Contract Details: Month-to-month or yearly with the option to choose up to 10 years at once

          • Meraki Device: This is the CPE that acts as the SD-WAN controller. After choosing the device model, select a license type, such as Enterprise, Advanced Security, or Secure SD-WAN Plus.

          • SD-WAN Configuration

            Can be customized based on the following:

            • Secondary Transport: A combination of the bandwidth, SD-WAN subnet mask, gateway IP address, transport sequence, IP protocols, and gateway IP configuration

            • Primary Transport (Optional Add-on Service): A combination of bandwidth, SD-WAN subnet mask, gateway IP address, IP protocol, and gateway IP configuration

          SD-Wan Diagram:

          Wide Area Network Product Model Diagram
           
          Loading
          Salesforce Help | Article