Loading
Industries Order Management
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Workflow for amending an order

          Workflow for amending an order

          When a fulfillment operator clicks the Amend button on an order, the following things happen:

          1. Order Management freezes the order. By default, items that are running continue to run. You can change this setting: See In-Flight Amendment: Changing the Default Behavior of a Running Order Item

          2. A supplemental order is created, and the fulfillment operator amends it as necessary, then submits it.

          3. Order Management compares the supplemental order to the original order. If any proposed amended item has already reached PONR, then the amendment is rejected.

          4. If the proposed amended items are accepted, then a new decomposition is created, with supplemental actions compensating for the original actions.

          5. The orchestration plan is updated.

          6. The amendments are made. The fulfillment status of the original order is marked Superseded.

           
          Loading
          Salesforce Help | Article