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            Configure Identifier Records for External Scheduling

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            Configure Identifier Records for External Scheduling

            Identifier records map provider, patient, facility, and asset records in Health Cloud to corresponding records in an external scheduling system, such as an electronic health record (EHR) system.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To use Health Cloud Health Cloud Foundation permission set
            1. From the App Launcher, find and select Identifiers.
            2. Click New.
            3. For Source System, enter cerner, epic, or athena to specify the external scheduling system to which the identifier record maps.
            4. For Parent Record, select the Health Cloud object for which you want to create the identifier record. Then enter a specific record.
              For a healthcare practitioner record, the parent record is the Contact object. For a patient or facility record, the parent record is the Account object. For an asset record, the parent record is the Asset object.
              An identifier record for a facility
            5. For ID Value, enter the value of the external system identifier.
              Note
              Note

              For facility identifier records (athenahealth departments), athenahealth systems require both a practice ID and a department ID. To fulfill this requirement, you must include the practice ID and department ID in the ID Value in this format: ah-practice.id=xxx__sep__ah-department.id=xxx.

            6. Save your changes.

            If you haven’t already done so, for provider scheduling, create a healthcare practitioner facility record that specifies a source system and operating hours. You typically create healthcare practitioner facility records when you set up Provider Search. To display times in the correct timezones, Intelligent Appointment Management uses the operating hours you specify in healthcare practitioner facility records. During appointment scheduling, Intelligent Appointment Management shows time slots in the time zone of the logged-in user. See Connect Healthcare Practitioners with Facilities.

            After you’re done updating identifiers and the healthcare practitioner facility record, synchronize Provider Search data. See Synchronize Provider Search Data Manually.

             
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