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Data Consumption Framework
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            Create a Service Type Integration

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            3. Data Consumption Framework

            Create a Service Type Integration

            Service type integrations enable Salesforce to communicate with your external system while your agent waits.

            Required Editions

            Available in: Lightning Experience
            Note
            Note Data Consumption Framework for a service type integration doesn’t address governor limits because the framework uses the existing Continuation framework. However, Data Consumption Framework enhances the Continuation framework because you can use an integration definition to connect to your external system. This standard, best-practice pattern makes managing your configuration easier.
            1. Set up the provider class and integration response.
              The provider class contains the business logic to process the data gathered by your agent and to makes the API call to the external system. The provider class implements the ServiceIntegrationProvider interface and returns IntegrationCalloutResponse. To know more about the available methods, see Service Integration Provider Interface.
            2. Enable MuleSoft.
              Create a named credential if you are using a third-party middleware instead of MuleSoft and aren’t utilizing Mulesoft Direct for deploying Mulesoft integration apps. The named credential configures the endpoint details in Salesforce.
            3. Create an integration definition.
              The integration definition maps the named credential to the provider class. The configuration is retrieved by Data Consumption Framework and passed into the provider class.
              Note the integration definition name. You enter the name in the IntegrationDefinition field in the integration procedure.
            4. Create an integration procedure.
              1. For Remote Class, enter industriesintegrationfwk.IntegrationHandler.
              2. For IntegrationDefinition, enter the name of your Integration Definition.
              Remote Class and Developer Name Fields in the Integration Procedure

              The integration procedure is a configuration that’s passed into the provider class. The integration procedure maps the named credential to the class. Integration procedures read and write data from external systems. You can use Lightning Web Components instead of integration procedures.

            See Also

             
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