Configure rules for how Dynamic Revenue Orchestrator (DRO) handles callouts and auto
tasks that fail. Specify how often they're retried, at what intervals, and which queue they go to
if they fatally fail.
Required Editions
.
Available in: Enterprise, Unlimited, and Developer
Editions
User Permissions Needed
To configure Fallout:
System Administrator Profile
To configure fallout rules:
From Setup, in the Quick Find box, enter Fallout and SLA
Settings, and select it.
In the Fallout section, turn on the fallout settings, then click
Configure.
Click New.
If necessary, enter the integration definition that the callout uses to integrate with the
external system.
If you leave the Integration Definition field blank, then the rule applies to all
callouts or auto tasks that don't use more specific rules.
For auto tasks, add a flow definition name.
To set up retries, enter the retry policy, the retry intervals, and the retries allowed.
Enter the queue where fatally failed steps are assigned.
The queue must have fulfillment steps as supported objects. From that queue, you can bulk
retry or bulk complete the steps.
If necessary, enter the error expected from the external system.
If you leave the Error Code field blank, then the rule applies to all callouts or auto
tasks that don't use more specific rules.
Important If you're changing the rules after previously saving them, you must refresh the
Fulfillment Fallout Rules decision table to implement the new rules.
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