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Emergency Response Management and Contact Tracing (Managed Package Feature)
Help your health department serve its constituents and communities when faced with a health emergency. Quickly triage and evaluate patients, provide ongoing engagement and monitoring, and protect communities from widespread impacts with contact tracing.
Community Triage and Evaluate
In the Health Emergency Experience Cloud, people can take action to help themselves during a health emergency.
Patients can see the emergency care programs they’re enrolled in (1) and search for health care providers by specialty, location, and other factors (2). A click of a button gives them the location of the closest emergency services (3) and access to vital information to stay healthy and safe (4). A pre-defined chatbot dialog guides people through a self-assessment based on Centers for Disease Control guidelines with the option to schedule an appointment for follow-up.
Patient Engagement and Care
During a health emergency, efficiency in getting people assessed, enrolled in a care program, and monitored is crucial.
Using the Emergency Response Management Console, create a consistent intake experience using guided workflows and pre-built assessments that can quickly adapt as protocols or guidelines change.
Empower care teams to remotely monitor and quickly connect patients to the right care. Capture patient symptoms and outcomes on an ongoing basis with surveys.
Create actionable and comprehensive care and social services plans, personalized to each patient. Add information about people the patient has been in contact with (1) and track incidents and milestones to gain insight into the patient’s condition (2). Understand the social and environmental factors that define the extra services that a patient needs (3), and keep tabs on the care program the patient is enrolled in (4). You can check the patient’s symptoms and progress as measured through the daily assessments that are sent to patients enrolled in the emergency care program.
Contact Tracing Graph: Assess potential risk to communities using a comprehensive view of affected people and relationships, by tracing people, places, and events.
Contact Tracing and Intake Experience Cloud Site
Contact Tracing Graph: Assess potential risk to communities using a comprehensive view of affected people and relationships, by tracing people, places, and events.
Contact Tracing and Intake: Quickly triage and evaluate patients, provide ongoing engagement and monitoring, and protect communities from widespread impacts with contact tracing. Assess potential exposure to communities and conduct ongoing monitoring of confirmed patients. Accelerate intake processes, capturing all relevant attributes for comprehensive contact tracing. Use pre-defined Experience Cloud template for contact tracers to do contact tracing and communication. Use predefined task queues and process flows to efficiently collect contact information.
- Contact Tracing for Employees
With Contact Tracing for Employees, your company can manage the manual contact tracing process and track the spread of disease while caring for your employees. - Contact Tracing for Public Health
With contact tracing, public health organizations can use data to track the spread of disease, gather details from exposed people, and recommend care plans and services. Set up the objects, metadata type, and queue for contract tracing.
