Energy & Utilities Cloud

Energy & Utilities Cloud combines and extends the power of Salesforce Industries, Sales, Service, and Experience Cloud into an industry-specific solution for utilities, retail energy, and modern energy services companies. With Energy & Utilities Cloud, you can create and customize clean energy solutions, an online contact center, a self service portal, support for field service agents, and advanced sales capabilities.

Note For usage restrictions that apply to Energy & Utilities Cloud, see Contractual Restrictions for Sales Cloud, Service Cloud, and Sales & Service Cloud (CRM).

Energy & Utilities Cloud and its associated support and training may be available only in English language.

• Learn About Energy & Utilities Cloud
  Explore this overview of key features in Energy & Utilities Cloud. Energy & Utilities Cloud extends the digital omnichannel capabilities of Salesforce by providing applications, features, and components to help your company to improve sales and provide excellent customer service.
• Get Started with Energy & Utilities Cloud
  The Energy & Utilities Cloud extends Salesforce Customer 360 to provide solutions for the energy and utilities industry. It helps businesses establish their presence online, improve operational efficiency, and deliver industry-standard customer experiences. Explore a trial org and learn about what's included, what setup is recommended, and how to get ready for your implementation—there's no need to set things up just yet.
• Use Data Cloud for Energy and Utilities Cloud
  Connect, harmonize, and analyze your customer's energy use data for sales and service at scale with Commodity Data Kits for Energy and Utilities Cloud. Easily start your implementation by installing the Energy and Utilities data kit that comes with DMOs, calculated insights and an invocable action and flow. Harmonize, query, transform, and segment your energy or water use data. Empower teams and customers to make data-driven decisions so that Utilities may maximize operational performance, and elevate customer satisfaction.
• Energy and Utilities Cloud Application Suite
  Energy and Utilities sales and service apps are available as standard applications in your org along with other standard applications like Clean Energy Programs, Contractor Portal, and Program Management Console. Service apps include Agent Console and Self-Service Portal. Standard applications allow faster and easier installation, improved scalability, and access to all standard features in the Salesforce platform.
• Energy & Utilities Cloud Managed Package Application Suite
  Energy & Utilities Cloud Managed Package Application Suite provides configurable modules built on top of the core Energy & Utilities Cloud platform. These applications enable energy suppliers and utility companies to assist customers with setting up services, changing services, billing inquiries, meter reads, field service, and more.
• Energy & Utilities Cloud Data Model
  The Energy & Utilities Cloud data model is a comprehensive data model covering everything needed for cloud-based energy and utilities marketing, sales, and service in both competitive and regulated markets.
• Energy & Utilities Cloud Release Notes
  The release notes in this section describe enhancements and fixes in major and minor releases of Energy & Utilities Cloud.