Application Constraints for Energy & Utilities

Some of the application constraints within Customer Acquisition Management include maximum size limitations of single cache items. Exceeding the recommended limit may lead to performance impacts on the application.

• The maximum size of the single cached item is limited to 100KB

  On the Digital Experience site, the products and offers are displayed based on customer input. At any point in time, the application can fetch product data up to 100KB, which is then displayed to the user. As an administrator, when you are defining the products and their associated attributes make sure that for any combination of user input, the number of products fetched does exceed the 100KB limit. Typically, you can have 5-6 products within the 100 KB limit.

  The reference product model currently has 2-3 products configured for each combination of user input. For example, the combination of Electricity only, Smart meter type and Armagh distribution region displays 2 products.

  If you have more than 6 products for a user input combination:

  • Enable pagination in the VEEDigitalOrder OmniScript, and

  • Disable Org Cache in VEEDigitalGetBasket Integration Procedure.

  

  Note

  Exceeding the limit of 100 KB for a single cache item may have a performance impact on the application.

  For more information on org caching limitation, see Platform Cache Limitations