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Learn About Energy & Utilities Cloud
Explore this overview of key features in Energy & Utilities Cloud. Energy & Utilities Cloud extends the digital omnichannel capabilities of Salesforce by providing applications, features, and components to help your company to improve sales and provide excellent customer service.
This diagram summarizes the Energy & Utilities Cloud architecture from which Energy & Utilities Cloud solutions are derived.
Energy & Utilities Cloud Foundations
- Communications, Media, Energy & Utilities (CME) Managed Package
- Energy & Utilities Cloud is built on the Communications, Media, Energy & Utilities (CME) managed package. Configure, Price, Quote (CPQ) and Enterprise Product Catalog (EPC) are the two major components of CME. To learn more about CME, visit the Communications, Media, and Energy & Utilities (CME) Managed Package Administration Guide.
- Energy & Utilities Cloud Data Model
- The Energy & Utilities Cloud data model is a comprehensive data model covering everything needed for cloud-based energy and utilities marketing, sales, and service in both competitive and regulated markets. The data model covers concepts including premises and service points, customer management, offer and contract management, advanced pricing, and much more. Learn more by visiting Energy & Utilities Cloud Data Model.
- Energy & Utilities Cloud Application Suite
- Energy & Utilities Cloud Application Suite provides configurable modules built on top of the core Energy & Utilities Cloud platform. These applications enable energy suppliers and utility companies to assist customers with setting up services, changing services, billing inquiries, meter reads, field service, and more. Learn more by visiting Energy & Utilities Cloud Application Suite.
Note Some Energy & Utilities applications rely on Salesforce Experience Cloud to deliver an online portal for customers and contractors to interact with your business. It's important to work with a qualified Salesforce administrator or implementation partner who is familiar with building Experience Cloud sites.To learn more, visit Experience Cloud. - Salesforce Industries Features
- Like all Salesforce Industries products, Energy & Utilities Cloud extends its functionality through Salesforce Industries features such as Business Rules Engine, Data Processing Engine, Action Plans, Identify Verification, and many others. Learn by visiting Salesforce Industries Features.
In addition, Salesforce offers these add-on products for Energy & Utilities Cloud.
Energy & Utilities Cloud Add-On Products
- Industries Contract Lifecycle Management
- Create and maintain the entire life cycle of contracts associated with opportunities, orders, quotes or other Salesforce custom objects. Integrate contract creation with the sales process and contracts forward through the stages of a sale from opportunity to quote to order. You can also create standalone contracts that are not part of any sales process.
- Industries Order Management
- An enterprise catalog-driven order management application that integrates into your end-to-end ecosystem by combining a complete product, service and resource model to drive sales, CPQ, ordering and fulfillment functions.
- Energy & Utilities Cloud Intelligence
- Drive better business outcomes by combining analytics with your Energy & Utilities data. Accelerate your sales cycle by prioritizing top opportunities with AI-powered guidance, reducing time to quote large B2B and C&I customers, and create energy usage insights. Leverage industry-tailored analytics and dashboards to improve forecasting and operations.
Dive Deeper
Visit these pages to explore the applications, features, and integration possibilities of Energy & Utilities Cloud:
- Get an Energy & Utilities Cloud Trial Org
Get hands-on experience with Energy and Utilities Cloud in a full-featured trial experience. - Plan Your Energy & Utilities Cloud Implementation
Before you implement Energy & Utilities Cloud, familiarize yourself with its features, fill any knowledge gaps, build your team, and plan your implementation timeline. - Salesforce Industries Features for Energy & Utilities Cloud
Energy & Utilities Cloud is built to work with a variety of Salesforce Industries features. Learn more about each one and the powerful array of tools available to you as an Energy & Utilities Cloud customer. - Typical Users of Energy & Utilities Cloud
Typical users of Energy & Utilities Cloud include utility executives, business and residential customers, account managers, customer service agents, and field service workers. - Energy & Utilities Cloud Integration Capabilities
Energy & Utilities Cloud can integrate with external systems for billing, pricing, address validation, Service Point lookup, company registration lookup, credit check, CTI (Computer Telephony Integration), and more. - Object Relationships for Modeling Energy & Utility Customers
Learn about best practices for modeling customer accounts in the Energy & Utilities data model.
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