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Integrate with SAP IS-U (Console Process Multipack)
Many Energy & Utilities companies have traditional backend billing and metering systems that store a large amount of customer billing data. You wish to integrate these systems with the Energy & Utilities Contact Center Console.
Before You Begin
The SAP IS-U Console Integration Multipack provides you the capability to integrate your Utility 360 Service Console with an SAP IS-U legacy billing system. This multipack is a collection of components such as OmniScripts, Data Mappers and Integration Procedures, which enables the necessary functionality required for the integration.
This integration can:
- Create and Manage a Customer
- Create new Contract
- Terminate Contract
- Request previous Meter Read
- Add Meter Read
- Request Rebill
- Request Billing Adjustment
- Place Account on Billing Hold
To add the console process SAP IS-U integration functionality to your org:
- Visit the Salesforce Industries Process Library.
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Download and install the following process from the Energy and Utilities Cloud Integration API Suite:
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SAP IS-U Console Integration Multipack
See Downloading and Installing Processes for more information on how to install the business process.
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- Import the metadata ZIP file (containing Remote site settings,Named credential) to your org using IDX Workbench.
- After importing the Metadata zip, In the Org Go to Setup --> Named Credentials --> Edit "SAP Connector" --> Update the URL field with the correct end point.
- Refer the sample payload "SAP-Integration-Payload-Sample.xlsx" for configuring the Integration Procedure according to your endpoints.
After you have completed the deployment of the multipack, re-activate the following Omniscripts individually:
- VPLEnergyManualMeterRead
- VPLEnergyMakeComplaint
- VPL-MoveIn-WithoutCPQ
- VPLEnergyCreatePaymentPlan
- VPLEnergyUpdateCase
- VPL-MoveOut-WithoutCPQ
Your Salesforce org is now integrated with your backend billing system.
