Utility Self Service Portal (Managed Package)

Let your customers manage their utility accounts through the Utility Self Service Portal to save them time, and to reduce call volume to your customer support center.

This app is part of the Energy and Utilities Cloud managed package. To use the standard version of this app, see Self-Service Portal.

The Utility Self Service Portal enables your customers to:

• Observe a graphical view of consumption and estimated costs for improved understanding of electricity or utility usage over a period of time.

• Gain insights to improve usage efficiency and minimize costs.

• Pay bills, enable auto-pay, and set up paperless billing for seamless transactions.

• Update contact information.

• Set notification preferences to keep up with important information.

• Chat with service agents or raise a dispute to address service issues.

Use Experience Cloud to build and configure the Utility Self Service Portal for your customers. Learn more about implementing Experience Cloud:

• Plan and Prepare for Your Experience Cloud Implementation

• Plan a Mobile Strategy for Your Site

• Create a Branded Mobile App for Your Experience Cloud Site Using Mobile Publisher

• Lightning Design System Styling Hooks

• Lightning Design System Design Tokens

Note If you don't have an Experience Cloud expert on staff, considering working with a Salesforce implementation partner with an Experience Cloud Consultant certification.

• Get Started with Utility Self Service Portal
  Setting up the Energy & Utilities Utility Self Service Portal requires that you configure your Salesforce org, download and deploy required components, and configure permissions.