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            Flow Action: Get Conversation Transcripts

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            Flow Action: Get Conversation Transcripts

            Use the Get Conversation Transcripts invocable action to get the list of transcripts of the conversations between an agent and a customer.

            Required Editions

            Available in: Starter, Professional, Enterprise, and Unlimited Editions with the Industry Service Excellence add-on license and Service Cloud Voice or Digital Engagement add-on license
            User Permissions Needed
            To see the Get Conversation Transcripts invocable action: Get Conversation Transcripts user permission
            To use the Get Conversation Transcripts invocable action: Access Conversation Entries user permission
            Input Value Description Data Type
            Engagement Record Details List An Apex DataRetrieval__EngagementRecordDetailsList record that contains a list of engagement record details. Apex-defined
            Output Value Description Data Type
            Record Transcripts List An Apex DataRetrieval__RecordTranscriptsList record that contains a list of transcripts for multiple engagement records. Apex-defined
             
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