When a complaint is submitted, a case record and the associated public complaint and
case participant records are created. To track and monitor complaints, add these records as
related lists to the
Case
page layout.
Required Editions
Available in: Lightning Experience
Available in: Professional, Enterprise, and Unlimited Editions where Financial
Services Cloud is enabled
User Permissions Needed
To create and edit page layouts:
Customize Application
In Setup, go to Object Manager.
Select the Case object.
In Page Layouts, click Case Layout.
From
the Case Layout menu, select Related Lists.
Drag Public Complaint, Case Participant, and
Document Checklist Items to the related lists section of the
page.
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