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Actionable Relationship Center (ARC)
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            Actionable Relationship Center Considerations and Limitations

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            Actionable Relationship Center Considerations and Limitations

            Here are some things to keep in mind when you implement Actionable Relationship Center (ARC).

            Required Editions

            View supported product editions.
            Note
            Note Summer ’22 offered a new version of Actionable Relationship Center. For considerations and limitations related to this new version, you’re in the right place.
            • Users must have at least read visibility to objects and fields referenced or displayed on a graph to view the corresponding cards and fields on the graph.
            • There’s a limit of 5 junction records per record when duplicate record is enabled.
            • You can create a maximum of 10 child nodes per parent node.
            • You can’t delete a relationship graph that is referenced on a record page.
            • On the Actions tab, you can add 1 object action per object. There’s no limit on the number of record or junction actions.
            • External objects aren’t supported in ARC Relationship Graphs.
            • You can add ARC Relationship Graph, ARC Details Panel, and ARC Highlights Panel components to Experience Cloud Templates.
            • To add the ARC Relationship Graph, ARC Details Panel, ARC Highlights Panel, ARC Einstein Relationship Insights, and ARC Financial Services Cloud components to record pages, you must use Lightning App Builder. The components aren’t available in Aura, Visual Forces Pages, and Lightning Web Components.
            • When you click and complete a standard record action on an ARC graph, such as edit or delete a record, the ARC graph refreshes. If you create a custom action and add it to an ARC graph, when you click and complete the custom action on an ARC graph, the ARC graph doesn’t refresh. To see the result of the custom action, refresh the page.
            • On the Properties tab of an ARC node, if you create a filter with Field type Status, the Value must be the API name. To find API name in Setup, go to Object Manager, select the object, click Fields & Relationships, and then click the field label. Find the API name in Values.
            • On the Properties tab of an ARC node, if you create a filter with Field type Record Type, the Value must be the Record Type Name. To find the Record Type Name in Setup, go to Object Manager, select the object, click Record Types, then click the record type label to find the Record Type Name field.
            • When you package an ARC graph definition, if the ARC graph contains OmniScripts and FlexCards, they won’t be included in the package. When you install a package with FlexCards and OmniScripts, the package install fails. To install a packaged ARC graph definition that includes FlexCards and OmniScripts, first, import your FlexCards and OmniScripts into Salesforce using Vlocity Data Pack. Then install your packaged ARC graph definition.
            • The ARC Highlights panel component doesn't support dynamic actions enabled in Lightning App Builder. The actions supported in the ARC Highlights Panel component must be configured in the page layout.
            • ARC is supported only on desktop.
            • Actions on record pages behave as described in Actions in Lightning Experience.
            • ARC doesn't support Right-to-Left (RTL) Languages. See Right-to-Left (RTL) Language Support.
            Note
            Note

            ARC keyboard navigation is for horizontal hierarchy graph type. For vertical hierarchy graph type, use up and down arrow keys instead of left and right, and use left and right arrow keys instead of up and down.

            Keyboard Navigation for ARC

            UI Element/keyboard keys Available Actions
            Control Panel Container
            • Press Tab, Enter, or Space to enter a container, where the focus is on the field's toggle.
            • Press the Down arrow key to focus on the root record.
            Control Panel Buttons
            • Press Esc to focus on the control panel container.
            • Press Enter to execute the button action.
            • Press the Left or Right arrow key or Tab+Shift+Tab to traverse buttons.
            Root
            • Press the Right arrow to go to the first relationship root container.
            • Press the Up arrow to go to the control panel.
            Chevron icon
            • Press Enter or Space to expand or collapse the next-level records (containers).
            • Press Tab to go to the action button.
            • Press the Down or Up arrow to traverse the records.
            • Press Esc to focus on the relationship container.
            Relationship Action Button
            • Press Enter to execute the button.
            • Press Tab or the Down arrow key to go to the first record in the container.
            • Press Shift+Tab to focus on the chevron icon.
            • Press Esc to focus on the relationship container.
            Relationship Container
            • Press the Up or Down arrow keys to traverse sibling relationship containers (containers in the same level)
            • Press Tab, Enter, or Space to focus on the container, where the focus is on the chevron icon.
            • Press the Left arrow key to focus on the parent node.
            Record
            • Press Enter to fetch child relationships, where the focus is on the first relationship container.
            • Press Esc to return to the relationship container.
            • Press the Up or Down arrow key to traverse sibling record name.
            • Press Tab to enter a tile and focus on the record name. Press Tab again to go to the available record actions. Press Tab a final time to go to the next record's name.
            • Press Shift+Tab to go to the previous element.
            Show More Button
            • Press Enter to execute the button, where the focus goes to the previous record before the button was clicked.
            • Press Esc to focus on the relationship container.
             
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