Email Prompt Templates to Generate Responses with Einstein Generative AI
The Transaction Dispute Request Acknowledgment Email and Transaction Dispute Request
Closure Email prompt templates give you a headstart when you dispute-related communications.
You can infuse relevant context and the data the prompt templates need from various
dispute-related records and a prompt flow.
Required Editions
Available in: Lightning Experience
Available in: Unlimited Edition where Agentforce Financial Services
is enabled
The Transaction Dispute Request Acknowledegment Email prompt template uses the Get
Dispute and Dispute Item Details prompt flow to pull the dispute-related data from
Salesforce.
The Transaction Dispute Request Closure Email prompt template uses fields from the
dispute item record to retrieve the dispute-related data from Salesforce.
You can manage and customize the email prompt templates in Prompt Builder.
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