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            Email Prompt Templates to Generate Responses with Einstein Generative AI

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            3. Financial Services Cloud Admin Guide

            Email Prompt Templates to Generate Responses with Einstein Generative AI

            The Transaction Dispute Request Acknowledgment Email and Transaction Dispute Request Closure Email prompt templates give you a headstart when you dispute-related communications. You can infuse relevant context and the data the prompt templates need from various dispute-related records and a prompt flow.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition where Financial Services Cloud is enabled

            The Transaction Dispute Request Acknowledegment Email prompt template uses the Get Dispute and Dispute Item Details prompt flow to pull the dispute-related data from Salesforce.

            Transaction Dispute Request Acknowledgment Email prebuilt prompt template

            The Transaction Dispute Request Closure Email prompt template uses fields from the dispute item record to retrieve the dispute-related data from Salesforce.

            Transaction Dispute Request Closure Email prebuilt prompt template

            You can manage and customize the email prompt templates in Prompt Builder.

            See Also

             
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