Give users access to the prompt template and prompt flow for Auto Complaint Summarization. Users can use the AI capabilities to generate a complaint summary.
Available in: Lightning Experience. Available in: Enterprise and Unlimited editions where Financial Services Cloud and FSC Service Einstein Add-On are enabled. |
| User Permissions Needed | |
|---|---|
| To enable Auto Complaint Summarization AI setting: | FSC Service Einstein AND Omnistudio User AND Prompt Template User OR FSC Service OR Financial Services Cloud Extension |
| To create or update Omnistudio components | Omnistudio admin |
| To create and manage prompt templates in Prompt Builder | Prompt Template Manager |
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