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          Get Started With Financial Services Cloud for Retail Banking

          Get Started With Financial Services Cloud for Retail Banking

          Financial Services Cloud for Retail Banking provides bankers, loan officers, tellers, and operations associates with a 360-degree view of their customers including customer profile, interests, life goals, and events, and financial accounts. Explore a trial org and learn about what’s included, what setup we recommend, and how to get ready for your implementation.

          Bankers can also onboard customers, track interactions, and get cross-departmental alerts for critical customer issues. Contact Center Agents can verify callers, view complete customer context, and conduct service transactions using a Unified Service Agent Console, eliminating the need to switch between multiple applications.

          Use these resources to learn about the features and to plan your implementation.

          Financial Services Cloud for Retail Banking banner

          Play button in a circle

          Get Oriented

          What is Financial Services Cloud for Retail Banking?

          Video: Watch a Demo

          Create a Preconfigured Trial Org With Sample Data

          Wrench in a circle

          Dive In: Learn About Recommended Core Features

          Customer Profiles

          Get a 360-Degree View of Your Customers

          Visualize Groups and Relationships With a Relationship Map

          Create and View Customer Relationships With Actionable Relationship Center

          Streamline Your Customer Onboarding Experience

          Aggregate Customer Information With Record Rollups

          Customer Interactions and Engagement

          Track Customer Interests

          Record Meeting Notes With Interaction Summaries

          Keep Track of Customer Life Events and Business Milestones

          Gears in a circle

          Go Deeper: Learn About Features for Specific Business Needs

          Customer Onboarding

          Collect and Validate Customer Data With Discovery Framework

          Automate Repeatable Client-Engagement Tasks With Action Plans

          Track Required Customer Documents

          Customer Service

          Verify Callers

          Understand Customer History by Using Timeline

          Surface Issues That Need Attention by Using Record Alerts

          Automate Banking Processes by Using Flow for Industries

          Connector in a circle

          Extend Further: Learn About Additional Capabilities & Add-Ons

          Manage Mortgage Applications

          Track Branch Performance and Productivity

          Share Data in Compliance With Regulations and Policies

          Track and Manage Financial Deals

          Send Customized Emails Using Marketing Cloud Engagement

          Play button in a circle

          Get Ready for Your Implementation

          Understand How Customer Information Is Stored

          Set Up Permissions for Financial Services Cloud

          Set Up and Manage Wealth Management

          Arrow in a circle

          Know Your Resources & Get Help

          Trailhead: Financial Services Cloud Trailmix

          Financial Services Cloud Developer Guide

          Trailblazer Community: Financial Services Cloud

           
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