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Get Started with Transaction Dispute Management for Financial Services Cloud
Capture and submit customer disputes related to financial transactions through a guided, step-by-step intake form configured with Unified Catalog or Service Process Studio. Use pre-built Discovery Framework sample templates to help service representatives gather correct customer dispute details faster for major payment networks, such as Mastercard and ACH. Reduce avoidable dispute investigations by integrating with enrichment providers such as Ethoca Consumer Clarity to show customers or users clear merchant details during intake. Manage the entire chargeback lifecycle by integrating directly with payment networks. Use orchestration tools to automate complex resolution pathways from dispute submission through final resolution.
Use these resources to learn about the features and plan your implementation—there’s no need to set things up just yet. Plan to spend some time exploring the links on this page.
