You are here:
Feedback Management and Sentiment Insight Features for Retail Banking
To get customer churn predictions, you can optionally include Feedback Management and Sentiment Insights features for contacts associated with your customer’s accounts.
- Create an App to Generate Feedback Management and Sentiment Insight Features for Retail Banking
Use the Feedback Management & Sentiment Insights Features template to create an app that runs recipes to generate example and prediction sets. The example and prediction sets are created based on your customers’ account and contact data, their responses to customer satisfaction (CSAT) and Net Promoter Score (NPS) survey questions, and the sentiment behind their responses. - Feedback Management and Sentiment Insights Recipes and Datasets to Predict Retail Banking Customer Churn
The app created by using the Feedback Management & Sentiment Insights Features template runs two recipes to generate example and prediction sets.
Did this article solve your issue?
Let us know so we can improve!
