Set Up a Sharing Set for Service Appointment Records
Give your portal users access to the Service Appointment records using a sharing set. A
sharing set grants portal users access to a record associated with an account or contact that
matches the user’s account or contact. You can grant access to records through access mapping,
which defines access for each object in the sharing set.
Required Editions
Available in: Lightning Experience in Professional, Enterprise, and Unlimited editions
where Financial Services Cloud license is enabled
User Permissions Needed
To create or update sharing sets:
Customize Application
From Setup, in the Quick Find box, enter Digital Experiences, and
then select Settings.
In the Sharing Sets related list, click New.
Enter a label for the sharing set.
In the Select Profiles section, select your cloned community user profile and click
Add.
Under Select Objects, select Service Appointment, and then click
Add.
In the Configure Access section, configure access for the selected profile and
object.
Next to Service Appointment, click Set Up.
For User, select Account, for Target Service Appointment, select
Account, and for Access Level, select
Read/Write.
Click Update.
Save your changes.
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