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CRM Analytics for Complaint Management
The CRM Analytics app for Complaint Management gives your customer experience managers and complaint team managers quick insights on customer complaints.
- Enable CRM Analytics for Complaint Management
Before you create the CRM Analytics app for Complaint Management, enable CRM Analytics in your Salesforce org. - Assign Permissions for CRM Analytics App for Complaint Management
Enable users to create, edit, and view the CRM Analytics app for Complaint Management by assigning the relevant permissions. - Launch CRM Analytics App for Complaint Management
Access the Analytics app for Complaint Management from the public complaints list view.
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