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Data Consumption Framework
With Data Consumption Framework, your agents can access complete and current data from external systems without leaving Salesforce. The framework extends the Continuations framework in FlexCards and OmniScripts by providing them with integration definition capabilities for better real-time performance. In addition, agents can use the framework to initiate asynchronous flows that call APIs at scale to support more simultaneous users.
- Integration Orchestration
Integration Orchestration is a framework that helps you create integration callout plans and run them. Integration Orchestration employs advanced decision-making processes by using context service with Business Rules Engine to generate the integration plan.
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