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            Einstein Bots

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            3. Financial Services Cloud Admin Guide

            Einstein Bots

            Provide customers with intelligent, self-service bots. With Einstein Bots, you can launch a fully featured bot that integrates with your Salesforce data in a few clicks! Bots can automate your company’s frequent tasks, increasing your deflection rate and freeing up agents for more complicated requests.

            • Deploy Einstein Bots for Financial Services Cloud
              Einstein Bots for Financial Services Cloud help resolve top customer issues quickly, reducing call volume to save your company time and money. A chatbot is an application that conducts a conversation, either aloud or through text. They can complement the support-chat experience, greeting customers and directing them to get answers fast
            • Test-Drive Einstein Bots for Financial Services Cloud
              Launch the sample Einstein Bots through Embedded Service to see how chatbots can work for your customers. You can then use the sample data included to test the use cases of a reported lost card and registering an international travel plan.
             
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