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Set Up Insurance for Financial Services Cloud
To enable Insurance for Financial Services Cloud, clone an Account record page or create one, and add the Policy and Events and Milestones components to the page. Then activate the page and assign it to the Insurance Agent Console app, appropriate account and person account record types, and appropriate user profiles. Add the Insurance Agent Action Items component to the Insurance Agent Console Home page. Then give users access to the Insurance Agent Console app.
- Assign the FSC Insurance Permission Set License to Users
To access insurance objects and features, users need the FSC Insurance permission set license. - Give Users Access to Additional Objects and Functionality (Optional)
Give agents access to the master list of coverage types. With access to this list, an agent can better sell policies and help customers with their existing policies. To let an agent handle many-to-many relationships between claims and cases, claims and assets, and assets and policy participants, enable many-to-many relationships. For example, when many-to-many relationships are enabled, an agent can handle multiple claims through one case or have multiple cases handling one claim. Unlock the capability to let multiple producers work on the same policy. A large commercial insurance policy typically requires a team of agents and service reps to work in tandem to manage the policy. After you enable these options, you can't disable them. - Edit Sharing Settings for Insurance Objects
You can control access to data at different levels. For example, you can control the access that a user has to objects by assigning object permissions. Within an object, you can control which fields a user has access to by using field-level security. You can control access to data at the record level by assigning sharing settings. Review the default sharing settings for Insurance objects and modify them based on your needs. - Encrypt the Insurance Fields
Protect your policyholders’ sensitive information with Shield Platform Encryption. You can encrypt information about a range of events, milestones, insurance policies, claims, and related details with either probabilistic or deterministic encryption schemes. - Give Agents a Consolidated View of Policyholders’ Life Events, Policies, and Claims
Give your insurance agents a 360-degree view of their customers’ life events or milestones, insurance policies, claims, and other important details. Start by cloning an Account record page or creating one. Then add the Policy and Events and Milestones components to the page. - Give Agents a Consolidated View of Household Policies and Claims
Configure related lists for the household page layout. Then add the Policy component to the household page to let your agents view all household policies and claims in one place. - Enable Policy and Claim Record Rollups at Household Level
To show insurance policies, claims, insurance policy participants, and claim participants as related lists at the household level, add Insurance Policies, Claims, Insurance Policy Participants, and Claim Participants as picklist values to the Rollup__c field on the Account Contact Relationship object. The Insurance Policies related list shows the policies where household members are primary insured (NamedInsuredId). The Claims related list shows the claims related to household members’ accounts. - Enable Policy and Claim Rollup-By-Lookup Summaries at Household Level
Add the provided rollup-by-lookup (RBL) summaries on the account household page layout to show total household policies, policy premiums, claims on policies, and claim amount paid by a policyholder’s primary household. Then activate the RBL rules to calculate the summaries. - Add the Insurance Agent Action Items Component to the Console Home Page
The Insurance Agent Action Items component gives agents an at-a-glance view of payment-due policies, policies up for renewal, open claims and cases, unread leads, and open opportunities. Add the component to the Insurance Agent Console app’s home page. - Give Users Access to the Insurance Agent Console App
Add user profiles to the Insurance Agent Console app to give users access to the Insurance Agent Console app. Insurance Agent Console helps agents and service reps track their performance and stay focused on their goals. - Enable Distributor Performance Management for Insurance
Help sales managers monitor individual distributor and producer performance with distributor performance metrics and reports. You can create a home page with the distributor performance dashboard and performance metrics to give sales managers consolidated performance summaries for their distributors. - Manage Producers’ Life Events
Your sales managers can now see producers’ life events at a glance when you add the Events and Milestones component to the contact record page. - Provide Easy Access to Producer Information
Your sales managers can easily view key information about their producers from multiple objects, without going through multiple related lists. - Include Multi-Producer Policies in Metrics and Charts
Include policies with multiple producers in your calculations to ensure that metrics and charts show accurate policy and premium figures. By default, the policy-related metrics and charts include only the policies that are assigned to single producers. - Choose an Option for Metrics Calculations for Multiline Policies
Include only parent policies or both parent and child policies in metrics calculations, depending on how premiums are populated for multiline policies. For example, if premiums are populated for child policies and also aggregated at the parent level, then include only parent policies in calculations. By default, metrics count policies and premiums at both parent and child levels. - Set Up a Portal for Independent Insurance Agents
Create a feature-rich portal for your independent insurance agents. A dashboard with performance metrics, report charts, and action items helps agents monitor their goals and accomplishments, meet deadlines, and improve sales and service. With a comprehensive view of clients’ policies, claims, life events or business milestones, and other related details, agents can stay organized, deepen client relationships, and better address client needs. Agents can use built-in Experience Cloud and knowledge management features to share knowledge articles with other agents and insurance carriers. - FlexCard–Based Policy 360 Component for Financial Services Cloud
To configure the FlexCard-based Policy 360 component, assign OmniStudio permissions and the FSC Insurance permission set license to users, and customize the FlexCards, Integrations Procedures, and Data Mappers. FlexCards provide an improved user experience and simpler configurations. The FlexCard component can show contextualized information in an at-a-glance format. You can easily embed FlexCards in other FlexCards and show more details on demand by using a flyout. By using this comprehensive view, agents can easily scan the available details and resolve customer queries quickly.
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