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            Update the Fee Reversal OmniScript

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            1. Salesforce Help
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            3. Financial Services Cloud Admin Guide

            Update the Fee Reversal OmniScript

            Update the name of the Service Process in the cloned version of the FSC/FeeReversal OmniScript to your Service Process Definition API Name.

            Required Editions

            User Permissions Needed
            To set up Fee Reversal service process:

            Industries Service Process, Industry Service Excellence, and OmniStudio

            Case and Service Catalog Request objects Read, Create, Edit, Delete, View All Records

            AND

            Financial Services Cloud Extension

            OR

            Financial Services Cloud Basic

            OR

            Financial Services Cloud Standard
            To use Fee Reversal service process:

            Industries Service Process, Industry Service Excellence, and OmniStudio

            Case, and Service Catalog Request Items objects: Read, Create, Edit, Delete

            AND

            Financial Services Cloud Extension

            OR

            Financial Services Cloud Basic

            OR

            Financial Services Cloud Standard
            1. From the App Launcher, find and select OmniStudio.
            2. In the OmniStudio app, from the navigation bar, select OmniScripts.
            3. Select FSC/FeeReversal OmniScript.
              Fee reversal omniscript
            4. Click Deactivate.
              You can make changes only when an OmniScript is deactivated.
            5. Click CreateCase - Integration Procedures Action.
              1. In the pane, expand Remote Properties.
              2. In Extra Payload, update the svcCatalogItemDefApiName value to your Service Process Definition API Name from the Create a Fee Reversal Service Process topic.
                Update fee reversal omniscript
            6. Click Activate Version to save your changes.
             
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