Service Process Studio helps you design customer service processes quickly and
efficiently. Service agents can launch these service processes and get started with the customer
service operations.
Required Editions
Available in: Lightning Experience
Available in: Professional, Enterprise, and Unlimited Editions
where Financial Services Cloud is enabled
Use Service Process Studio to create a service process definition to configure and organize
multiple actions or tasks required to design the request intake and fulfill the request. A
service process definition consists of data attributes, request form, business logic,
fulfillment flow, and integration definition details.
After you activate a service process definition, you can associate an Action Launcher
deployment for this service process, and service agents can launch this process from a record
details page.
Watch this video to learn how to streamline customer service operations with Service Process
Studio.
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