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Government Cloud
Discover how Salesforce Government Cloud supports agencies engaged in emergency response, national defense, and social and human services within a dedicated operating zone. The Government Cloud operating zone meets stringent government standards. Its tailored compliance protocols, robust security measures, and integration capabilities ensure data integrity, privacy, and adherence to compliance requirements.
Required Editions
| Available in: Enterprise and Unlimited Editions |
Designed exclusively for government agencies, Government Cloud enables agencies to customize Salesforce products and services to securely manage their day-to-day operations. Customize your Salesforce experience by picking the products and features your agency wants to use. Government Cloud runs on dedicated servers that are designed to accommodate government data and comply with a wide array of security, privacy, and risk management requirements. Salesforce delivers this experience in an environment dedicated to government users and contractors.
In the United States, the authorization process begins with the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF). The RMF is a process that identifies and minimizes supply-chain risks and ensures security and privacy in information systems and technology. Government agencies build on this process to identify specific compliance requirements. A compliance baseline is a minimum security requirement for government entities, such as the Federal Risk and Authorization Management Program (FedRAMP®) High or the Department of Defense (DoD) Impact Level (IL) 5.
Every government agency has unique requirements for digital tools and workflows. For that reason, you can customize your Government Cloud installation to create a solution that addresses your specific needs. Government Cloud products are available to all United States local, state, federal, and tribal agencies or companies who are required to meet United States government security and compliance requirements.
Government Cloud Offerings
Government Cloud Plus and Government Cloud Plus - Defense environments are secure instances of Customer 360. Both products comply with United States-mandated security and compliance regulations. Government Cloud Plus provides a FedRAMP High and DoD IL2 authorized government cloud platform. Government Cloud Plus - Defense uses a physically dedicated and isolated infrastructure for the DoD that includes security enhancements for handling DoD IL5 data.
A FedRAMP-approved third-party organization (3PAO) conducts annual security assessments of Government Cloud. These assessments adhere to NIST Special Publication 800-53A, Assessing Security and Privacy Controls in Federal and Information Systems and Organizations, as well as FedRAMP and DoD requirements. Security assessment testing determines the adequacy of the security controls that Salesforce uses to protect the confidentiality, integrity, and availability of Government Cloud Plus and Government Cloud Plus - Defense. This testing includes assessing the security of the customer data that Salesforce stores, transmits, and processes.
Products available in Government Cloud Plus and Government Cloud - Plus Defense on Hyperforce
Government Cloud Authorization Boundary
Designed for mission impact customers, Government Cloud Plus and Government Cloud Plus - Defense environments are secure instances of Customer 360. Government Cloud and Government Cloud Plus - Defense include industry-leading solutions designed with FedRAMP compliance in mind.
Government Cloud defines an authorization boundary as an architectural element. An authorized boundary is a logical barrier of all components and services within an operating zone. An authorized boundary outlines the scope of Government Cloud, specifying its interactions with external systems and services beyond the boundary.
- Get Started with Government Cloud
Government Cloud transforms the delivery of government services using flexible tools to handle secure data and workloads. Salesforce follows strict compliance requirements to implement dedicated environments that meet government customers’ compliance obligations. Products in Government Cloud environments are authorized against one or more public sector compliance baselines. Government agencies can tailor their compliance baseline to meet their needs. Salesforce has created a baseline that’s inclusive of all frameworks and controls we support. - What’s Included in Government Cloud
Learn what’s available for agencies using Salesforce Government Cloud. Explore included services, compliance considerations, and data protection protocols. Transform your agency’s implementation of Government Cloud with a custom selection of products and features. - Compliance for Government Cloud
Comply with Federal Risk and Authorization Management Program (FedRAMP) regulations with Salesforce Government Cloud. - Using AppExchange with Government Cloud
Scale your Salesforce Government Cloud org and boost agency efficiency with AppExchange. Discover, install and use specialized third-party apps that enhance and extend Government Cloud functionality while maintaining compliance with government security standards. - Agentforce in Government Cloud
Accelerate government operations, case management, and citizen engagement with Agentforce in Salesforce Government Cloud. Deploy trusted, secure agents to enhance your agency's efficiency and service delivery. - Data 360 in Government Cloud
Salesforce Data 360 in Government Cloud helps government agencies securely connect, unify, and act on data from diverse sources, including structured and unstructured data. Gain a full view of constituents and operations for informed decisions and personalized services while maintaining data integrity, security, and compliance. - Education Cloud in Government Cloud
Make sure your institution meets federal and state compliance requirements with Education Cloud in Salesforce Government Cloud. Streamline processes such as scheduling, admissions, and student support to help improve efficiency and reduce costs. Choose the right Education Cloud features to serve students, educators, and administrators of higher education, with compliance in mind. - Field Service in Government Cloud
Manage your government mobile workforce, scheduling, and dispatching process while meeting compliance and security requirements with Field Service in Salesforce Government Cloud. The Field Service desktop site and mobile app lets agencies enhance constituent-based service delivery and customer satisfaction by providing timely and personalized on-demand services on Android, iOS, and offline. - Marketing Cloud in Government Cloud
Marketing Cloud in Government Cloud helps meet the compliance-based needs of government agencies that want to engage with constituents at scale. Deploy AI-powered, personalized campaigns with existing data, channels, and workflows to connect with citizens in a secure environment. Improve citizen engagement, modernize your communication strategies, and deliver more effective and efficient services. - Secure Networking in Government Cloud
Meet compliance, regulatory, and risk requirements and additional security measures while maintaining system performance with Salesforce Government Cloud. Connect Salesforce securely and reliably to your users and your applications. - Scalability in Government Cloud
Optimize and test mission-critical government implementations of Salesforce. Validate production readiness, identify performance issues, and improve how you scale within a secure, compliant environment. - Agentforce Service in Government Cloud
Serve US public-sector customers quickly and securely with Agentforce Service in Salesforce Government Cloud. Empower your teams to deliver faster, more efficient support. Improve constituent satisfaction and reduce case resolution times. Automate workflows, unify channels, and get a 360-degree view of each constituent interaction within highly regulated environments. - Tableau Next in Government Cloud
Make data-driven decisions with Tableau Next in Salesforce Government Cloud. Tableau Next helps US government agencies and public sector organizations securely analyze, gain insights from, and act on their data. Deliver instant, accurate, and personalized agentic insights while maintaining the highest compliance standards. Powered by Agentforce, Tableau Next automates analysis, enriches data exploration, and delivers actionable insights from your agency's data tailored to your agency’s mission. - Trusted Services and Security in Government Cloud
Salesforce Trusted Services in Government Cloud provides data security and add-on solutions that help you build and deploy secure, compliant applications for the public sector in an isolated environment. Accelerate development to modernize public services and respond to constituent needs.
