Relocate your call center to Salesforce Government Cloud to take advantage of a Federal
Risk and Authorization Management Program (FedRAMP)-authorized environment for call-center
operations.
Required Editions
Available in: Enterprise, Unlimited, and Developer Editions
User Permissions Needed
Author Apex
Required to initiate the sandbox creation process
Modify All Data
Grants access to all data in the org, including metadata
Make sure you have Federal Information Processing Standards (FIPS)-compliant endpoints on your
telephony services.
If you're a Government Cloud customer using the publicly available version of Service Cloud
Voice, follow these steps to move your call center to a FedRAMP-authorized environment.
From Setup, in the Quick Find box, enter Sandboxes, then select Sandboxes.
Click New Sandbox.
Enter a name and description for the sandbox.
Provision your telephony service with your selected partner using FIPS-compliant
endpoints.
Connect your telephony service to your sandbox and test the new call center
experience.
Prepare for a maintenance window while you move your production
Salesforce from the commercial version of Service Cloud Voice to Government Cloud.
This window is typically 30 minutes.
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