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            Manage Time Zones During Patient Scheduling

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            Manage Time Zones During Patient Scheduling

            The appointment scheduling pages include a Time Zone setting that shows the logged in user’s time zone by default. Schedulers can use this setting to select the patient's time zone instead of their own time zone. This makes it easier for schedulers to coordinate with patients and helps the patients to avoid missed appointments due to time zone confusion or errors. Schedulers can select the patient’s time zone during the initial booking and they can select a different time zone if the patient requests changes later.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud

            Example: A patient who is based in the Pacific Standard Time (PST) time zone calls to make an appointment. The scheduler is based in the Eastern Standard Time (EST) time zone. As the appointment times reflect the logged in user’s time zone by default, the scheduler sees appointment times in EST. To show appointment times in PST, the scheduler uses the Time Zone setting to select the patient’s time zone.

            The Time Zone setting is visible in default profiles for all appointment-scheduling types, such as single-resource appointments, multiresource appointments, recurring appointments, and multistep appointments. This setting is available with Salesforce Scheduler and EHR Scheduling.

            To make the setting visible in custom profiles, go to the profile's object settings, select Service Appointments, and then select Read and Edit access for the Time Zone field in the Field Permissions section.

            The Intelligent Appointment Management component includes a Show time zone option, which is enabled by default. You can deselect the option if you want to hide the Time Zone setting.

             
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