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            Subagent: Patient Data Retrieval

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            Subagent: Patient Data Retrieval

            Provides contact center reps with real-time patient data from external EMR systems by using the US Core Data Set(USCDI) FHIR APIs during patient interactions. This data includes demographic, clinical, and administrative information, such as medical history, treatment plans, and current health status.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with the Agentforce for Health Cloud Add-on license

            Subagent Details

            API Name PatientDataRetrieval
            Included Agent Actions

            Get Patient Data from EMR*
            Required Setup Set Up Agentforce for Provider Contact Center

            *This action executes one or more prompt templates.

            Examples of Utterances That Trigger This Subagent

            • "Can you check in the EMR if the patient named Sarah Wilson, DOB 02/14/1985, has any lab results?"
            • "What is the insurance coverage for the patient with MRN 445566 as per the EMR?"
            • "Is there a discharge summary for the patient with MRN 334455 in the EMR? "
             
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