Leverage Agentforce to reduce contact center overhead and empower members to complete
self-service tasks on portals. Agentforce helps members find in-network providers, check their
health plan benefits, and access their health history.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health Cloud,
Agentforce for Health Cloud, and Data Cloud add-on licenses
Set Up Agentforce for Provider Network Search and Queries Configure Agentforce so that members can search for in-network providers from self-service portals. Agentforce for Provider Network Search and Queries helps members check check if provides are covered under their health plan, if these pe and more.
Set Up Agentforce for Member Data Queries Configure Agentforce so that members can access their personal data from self-service portals. Agentforce for Member Data Queries helps members check their health plans and coverage, access their health and care history, and more.
Create an Agent for Health Engagement Patient and Member Self-Service Use the Agentforce Service Agent template to create an agent that patients and members can use to complete self-service tasks. Add specific subagents to the agent to help members search for in-network providers, check their health plan benefits, and access their health history.
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