Use Health Engagement

Patient and Member Outreach tools such as the Care Gap Closure Outreach Template make it easy to keep your members educated and engaged. Let's take a look at the predefined components that are available with this outbound engagement template.

• Care Gap Closure Segment that segments records from the Unified Individual HECG DMO with at least one open care gap and a care gap target resolution date that’s within 14 days from the current date.
• Care Gap Data Graph that joins data from the Unified Individual HECG DMO and other related DMOs to get details to include in the outreach emails for care gap closure.
• Care Gap Closure Identity Resolution that creates a unified profile of the member based on the member 360 data.
• Unify Health Risk Details batch data transform that joins Health Risk Evaluation, Health Risk Evaluation Detail, and Health Risk Evaluation Outcome to create Unified Health Risk Details.
• Health Engagement: Close Care Gaps flow that verifies the unified individual and care gap details, sends the email and SMS reminders, and takes actions based on the member's response.
• Email and SMS templates that are personalized for each member using the data graph merge fields.

You can customize these components as per your business requirements.

• Create and Manage Outreach Campaign for Care Gap Closure
  Use the Care Gap Closure Outreach Template to create a campaign that automatically sends personalized communication to members with one or more open care gaps. When a member receives an email, SMS, or both, they are reminded to complete their outstanding care tasks and close their care gaps.