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            Set Up Care Programs

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            1. Salesforce Help
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            3. Administer Life Sciences Cloud

            Set Up Care Programs

            Maximize the impact of your care programs with enrollment and management tools to help drive adherence and improve outcomes. Care programs can cover services such as patient outreach, access to medications, access to care, financial assistance, or remote monitoring.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud or Life Sciences Cloud

            Use the Life Sciences Program Management data model to define programs and manage relationships and activities within them. Then configure an Experience Cloud component that you can deploy to show which programs a person is enrolled in.

            • Map External Program Enrollment Fields to Your Org
              To use the Care Program Enrollments API to create program enrollment records, create mappings from source system fields to Salesforce target entities and attributes.
            • Manage Care Program Enrollment Flows
              Give your users a streamlined, guided care program enrollment process. Use Flow Builder to clone and configure the Program Enrollment flow and take advantage of the rich care program management data model.
            • Create an Experience Cloud Site and Set Up Member Access
              Care program participants who are members of a site can log in and review and consent to forms related to their care program.
            • Add Consent Documents to a Care Program
              Add consent documents to a care program by defining the relationship in the Data Use Purpose tab or by copying existing consent documents for a new care program.
            • Register and Ship Devices for Care Programs
              Help patients stay on course with their care metric targets by registering healthcare devices or creating a shipping request to deliver devices to them. Care Coordinators can then track biometric data from these devices, identify healthcare gaps, and engage with patients for follow-ups.
            • Use Care Programs
              Enroll participants in care programs like a diet and nutrition class or an employer-sponsored wellness program. Stay compliant by capturing electronic signatures and tracking consent for each care program enrollment. Consent can take place with the participant providing consent in person, using a tablet or mobile device. Patients and members who aren’t physically present can log into their Experience Cloud site, then view and provide consent for documents related to the program.
             
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