Set Up Patient Program Outcome Management

Patient Program Outcome Management streamlines the process of defining program outcomes and indicators, and connects program outcomes with patient progress, enabling measurement at the outcome level. Enhance care program efficacy and get clear insights into patient and program performance through Patient Program Outcome Management. Improve patient experience and adherence by building your customized assessments and logic to compute indicator results, and evaluate outcomes to refine patient service programs.

Patient Program Outcome Management harnesses the power of Einstein generative AI to generate the program and patient outcome summary. These summaries empower program leads and patient services reps with critical insights, enabling them to identify and address deviations from expected outcomes early. This proactive approach makes sure that patients stay on track to achieve their goals, improving overall program success.

With Patient Program Outcome Management, you can:

• Evaluate program and patient performance
• Enhance program effectiveness
• Improve program and patient outcomes
• Improve patient engagement, adherence, and satisfaction
• Reduce the patient drop-off risk

Here are some of the key offerings of Patient Program Outcome Management.

• User Personas for Patient Program Outcome Management
  Patient Program Outcome Management has two types of activities. The optimal way to use Patient Program Outcome Management is to divide and conquer these activity types with different user personas.
• Permission Sets for Patient Program Outcome Management Users
  To get started with Patient Program Outcome Management, assign permission sets to your user profiles based on their required level of access.
• Patient Program Outcome Management Data Model and Permissions
  Patient Program Outcome Management uses a variety of objects to capture program outcomes and measures. A program lead defines the program outcome and indicators, and links patient progress with program outcomes. A case manager works with patients and captures patient reported outcomes.
• Customize Picklist Values for Outcome and Indicator Entities
  Customize the picklist values, making it easier for case managers to choose the appropriate options.
• Add or Manage Data for Patient Program Outcome Management
  To help your users get the most out of the Patient Program Outcome Management, configure your org with the necessary data. Add a care program and a care program enrollee, define outcomes and indicators, and calculate indicator result and party indicator result.
• Indicator Result Calculation Flow
  Use Patient Program Outcome Management to measure outcomes at the care program level. To have consistent and real-time results, program leads can create a flow to calculate indicator results.
• Patient Support Programs Console App
  The Patient Support Programs console app in Life Sciences Cloud is a single-stop shop for patient services reps and program leads to monitor different aspects of care programs and care program enrollees. Program leads and patient services reps can customize this app to suit their needs and can effectively manage their daily tasks by accessing the functionalities of patient support programs via this app.
• Einstein Generative AI for Patient Program Outcome Management
  Harness the power of Einstein generative AI to streamline the daily tasks of program leads and patient services reps. Patient Program Outcome Management uses Einstein generative AI-based flows to generate patient and program outcome summary.
• Generate Program Outcome Summary
  With the power of Einstein generative AI, Patient Program Outcome Management enables program leads to generate a comprehensive program summary for defined outcomes over a specific period. This summary provides detailed insights into overall program performance and effectiveness. It also helps program leads take informed decisions to mitigate risks and take the steps to improve the overall program performance. These next best actions make sure that the program achieves the intended outcomes and deliver value to patients.
• Generate Patient Outcome Summary
  Gain valuable insights into individual patient performance and engagement through a comprehensive summary view. Patient Program Outcome Management uses Einstein generative AI capabilities to generate patient outcome summary for defined outcomes over a specific period. This summary plays a key role in identifying the patient drop-off risks and helps reps take the steps to improve patient engagement and adherence.