Create record alerts to display targeted, contextual notifications associated with
specific records, such as Accounts or Visits. You can create a record alert manually or trigger it
automatically using the Business Rules Engine.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Life
Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the
Life Sciences Customer Engagement managed package.
Record Alerts are supported and visible on both web and mobile.
To trigger alerts automatically, use Business Rules Engine to define the criteria to show a
record alert when a record meets specified conditions. See Create Record Alerts Using Business Rules Engine.
Note The Severity field on the Record Alert object isn’t supported in the Life Sciences
Commercial application.
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