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            Learn About Life Sciences Cloud for Customer Engagement

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            Learn About Life Sciences Cloud for Customer Engagement

            Unify and elevate every step of your commercial engagement strategy with Life Sciences Cloud for Customer Engagement. With this add-on to Agentforce Life Sciences, your pharma or medtech organization can engage healthcare professionals with compliant, AI-powered tools for visits, content delivery, and strategic account planning.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.

            What Is Life Sciences Cloud for Customer Engagement?

            Life Sciences Cloud for Customer Engagement is a native Salesforce application that helps commercial and medical field teams to plan, execute, and track healthcare organization (HCO) and healthcare professional (HCP) engagement across all channels, such as in-person visits, virtual meetings, email, and digital touchpoints. Built on the Salesforce Platform, it combines enterprise security with life sciences-specific capabilities such as sample management, compliant content delivery, and medical inquiry tracking.

            Your field teams can use the Life Sciences Cloud mobile app to securely connect with healthcare professionals through an agent-first, deeply unified, consumer grade mobile experience designed for the modern life sciences industry. Use the app’s offline capabilities to access and work with critical data, content, reports, and smart summaries, with or without an internet connection.

            • Life Sciences Customer Engagement Personas
              Learn about the key responsibilities of Salesforce admin roles such as the system admin, business admin, and mobile admin, and where they overlap. Learn about the key responsibilities of user roles such as field sales reps, key account managers, and medical sciences liaisons, and their key responsibilities.
            • Life Sciences for Customer Engagement and Salesforce Products
              Life Sciences Cloud for Customer Engagement is built natively on the Salesforce Platform. It integrates with Data 360, MuleSoft, Tableau Next, and Agentforce to create a complete field engagement ecosystem.
             
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