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            Data Change Requests

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            3. Agentforce Life Sciences

            Data Change Requests

            As a sales rep working on the Life Sciences Cloud mobile app, when you update supported records or create records, your changes go through a validation process to make sure they meet your organization’s data policies.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.

            These are the ways you update records of supported Data Change Request objects.

            • Update records by using Bulk Updates on the mobile app
            • Update records from the Account Details tab and the Account Related tab
            • Create accounts from SBC
            • Create new records for the objects listed on the Account Details tab

            After you submit your changes, Life Sciences Cloud creates a data change request based on how your admin has configured it in your Salesforce org. The request is automatically routed to the admin, the manager, or other authorized approver, who then approves or rejects the changes.

            Your changes appear on the mobile app only after approval and after the next sync. If the request is rejected, the existing record remains unchanged.

            If your admin configures Data Change Request to apply changes immediately, your updates appear on the mobile app immediately. If the request is later rejected, the changes are then reverted.

            See Also

             
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