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            Guidelines for Life Sciences Email Templates

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            Guidelines for Life Sciences Email Templates

            Create predefined email templates with dynamic variables, rich text, content fragments, and advanced queries so that field users can send personalized emails to healthcare professionals (HCPs). In the email template ZIP file, include structured layouts, images, text, fragments, and attachments. Then, admins can upload the ZIP files to Life Sciences Customer Engagement and create email templates.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.
            • Email Template ZIP Files
              Create a ZIP file that contains email template data. In Life Sciences Customer Engagement, admins upload these ZIP files to create and share email templates with field users.
            • Dynamic Capabilities for Email Templates
              Life Sciences Customer Engagement uses a Mustache template processor to process and display dynamic content in email templates. Before a page loads, data is collected as a JSON string and fed into the Mustache template processor, which uses it to fill in the content placeholders in the email template. In the Send Email window, users see the populated email template.
             
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