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            Patient Support Programs Console App

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            Patient Support Programs Console App

            The Patient Support Programs console app in Life Sciences Cloud is a single-stop shop for patient services reps and program leads to monitor different aspects of care programs and care program enrollees. Program leads and patient services reps can customize this app to suit their needs and can effectively manage their daily tasks by accessing the functionalities of patient support programs via this app.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud or Health Cloud

            Assign Permissions to Users

            To access the Patient Support Programs console app, admins must assign the Access Patient Support Programs as a Program Lead permission set to themselves and the Access Patient Support Programs as a Case Agent permission set to patient services reps.

            Patient Support Programs Console App for Program Leads

            Program leads can configure this app to create customized dashboards and reports to track program performance. They can create custom components to track the number of enrollees enrolled in a particular care program and how well that program is performing. This app acts as a single stop to evaluate the performance of programs and to identify the ones that don't meet the intended outcomes, helping program leads take preventive actions to mitigate any risks.

            Patient Support Programs Console App for Patient Services Reps

            Patient services reps can also personalize this app by creating custom dashboards and reports related to the care program enrollees, and can track their performance against defined outcomes. This personalized space can be enhanced using custom components and can help reps improve patient engagement and adherence, and can reduce patient drop-off risks.

             
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