The Patient Support Programs console app in the Health and Life Sciences cloud acts as
a single-stop for all patient services representatives to monitor different aspects of care
programs and care program enrollees. Representatives can customize this app according to their
needs and access all the functionalities of patient support programs through the
app.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health Cloud or Life
Sciences Cloud
Assign Permissions to Users
To access the Patient Support Programs console app, admins must assign the Access Patient
Support Programs as a Case Agent permission set to your patient services representative.
Patient Support Programs Console App for Patient Services Representatives
Representatives can personalize this app by creating custom dashboards and reports related
to the patients, and their pharmacy benefits details. They can enhance this personalized
space by using custom components, track patients' healthcare journey, and access all the
functionalities at a single place.
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