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            Configure Twilio Credentials

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            Configure Twilio Credentials

            The Life Sciences Customer Engagement managed package includes the named and external credentials for Twilio. To finalize the setup, add authentication parameters such as the Twilio account ID, authorization token, API key, and secrets.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.
            User Permissions Needed
            To create, edit, or delete external credentials: Manage Named Credentials or Customize Application
            1. From Setup, in the Quick Find box, search for and select Named Credentials.
            2. Select External Credentials, and then select Twilio External Credentials.
            3. In the Principals section, edit the Twilio credentials.
            4. In the Authentication Parameters section, add these parameters.
              Parameter Name Parameter Value
              accountId Enter the Twilio account ID (Account SID).
              authToken Enter the Twilio authorization token (Auth Token).
              apiKey Enter the Twilio API key.
              secret Enter the Twilio API secret.
              awsAccessKeyId Enter the AWS S3 access key for reading the recording files.
              awsSecret Enter the AWS S3 secret for reading the recording files.
              Note
              Note The awsAccessKeyId and awsSecret are required only if Twilio compositions are configured for storage on an external s3 bucket. If you use the s3 bucket, the policy for the access key requires read access to recording files.
            5. Save your changes.
            6. Create a permission set that provides access to Twilio credentials.
              1. Create a permission set.
              2. Select External Credential Principal Access, and then select Edit.
              3. Move twilioExternalCredential - Twilio Credentials from Available External Credential Principals to Enabled External Credential Principals, and then select Save.
              4. Select Permission Set Overview, and then select Object Settings.
              5. Select User External Credentials, and then select Edit.
              6. Turn on Read permissions, and then save your changes.
              7. Assign the permission set to users who work with video calls.

            See Also

             
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