Set Up Patient Engagement

Set up Patient Engagement for Life Sciences by implementing features such as Care Programs, Financial Assistance Programs, Patient Program Outcome Management, and Pharmacy Benefits Verification.

• Set Up Advanced Therapy Management
  Advanced Therapy Management’s Multi-Step Scheduling feature supports slot management and scheduling across multiple territories in a single place, to help users easily search for and book appointments across multiple sites. Advanced Therapy Orchestration provides flexible workflows that automatically execute all the components of an advanced therapy, from therapy stages and substages to individual tasks.
• Set Up Benefit Verification
  Integrate benefit verification into the end-to-end patient access workflow to help caregivers and patients reduce the time and effort it takes to find out what coverage is available under each patient's health benefits.
• Set Up Care Programs
  Maximize the impact of your care programs with enrollment and management tools to help drive adherence and improve outcomes. Care programs can cover services such as patient outreach, access to medications, access to care, financial assistance, or remote monitoring.
• Set Up Financial Assistance Programs
  Financial Assistance Program streamlines the enrollment of patients, helping them manage out-of-pocket medical expenses. Patient service reps can identify suitable assistance programs based on specific criteria and apply on behalf of the enrollees. Reps can view the status of the application and the history of any financial assistance that was provided to the enrollee. If the application is rejected, the patient service rep can file an appeal. After the application is approved, another patient service rep can view the details of the benefit disbursement, such as the count and benefit of reimbursed Copay coupons.
• Home Health for Life Sciences Cloud
  Use Home Health in Life Sciences Cloud to efficiently schedule and manage visits for your organization’s home healthcare services. Help your users automate large parts of their operations, such as scheduling recurring visits and managing field resource assignments using Home Health.
• Set Up Patient Program Outcome Management
  Patient Program Outcome Management streamlines the process of defining program outcomes and indicators, and connects program outcomes with patient progress, enabling measurement at the outcome level. Enhance care program efficacy and get clear insights into patient and program performance through Patient Program Outcome Management. Improve patient experience and adherence by building your customized assessments and logic to compute indicator results, and evaluate outcomes to refine patient service programs.
• Set Up Patient Support Programs Analytics for Life Sciences Cloud
  Patient Support Programs (PSP) Analytics provides a complete solution, including Tableau Einstein dashboards, to improve patient and program outcomes. The dashboards give program leads and patient services reps the data-driven insights they need to optimize operational efficiency.
• Set Up Pharmacy Benefits Verification
  Gain quick access to patient care and verify benefit coverage details. Patient services representatives can use a streamlined process to assist patients in getting an accurate summary of their pharmacy benefits. Representatives can use a guided flow to initiate a verification request to payers and receive a response for pharmacy coverage details, including coverage status, co-pay, co-insurance, and deductibles.
• Set Up Provider Relationship Cards
  Set up provider relationship cards to quickly and efficiently show users what they need to know about providers and the facilities where they work, all in one place. Identify the information your users look for on each Provider Relationship Card, then use the card setup wizard to connect the various objects that contain that information.
• Set Up Provider Search for Life Sciences
  Powered by the provider data model, Provider Search helps your users find healthcare providers based on criteria such as location, specialty, and whether the provider is accepting new patients. You can see the location of each provider right in Agentforce Life Sciences.