Manage the Asset Service Lifecycle in Manufacturing Cloud

Manage every stage in an asset’s service lifecycle and get visibility into all the activities related to an asset. Use the powerful Asset Service Console for Manufacturing to stay on top of the changes related to an asset, to view the major milestones of the asset, and to capture the key details of the asset. Manage asset service operations, orchestrate onsite services, provision service entitlements, and boost service team productivity. Link assets with related accounts and contacts. Get visibility into the operations of your asset fleets.

• Learn About Asset Service Console for Manufacturing
  With the Asset Service Console for Manufacturing, customer service representatives (CSRs), warranty adjudicators, service technicians, and other users can get visibility into critical information about an asset without switching applications. They can track key milestones related to an asset, get alerts on its activities, and view services performed on it. They can capture granular details about the asset, manage its related warranties, cases, work orders, and claims, and take proactive actions.
• Asset Interactive Hierarchy for Manufacturing Cloud
  Visualize the hierarchy of components in an asset in a tree-like graph by using Asset Interactive View. Service agents and field technicians can get a high-level view of the asset structure, track the relationships between assets, and review critical details about each asset in the hierarchy. They can also easily replace and relocate assets in an asset hierarchy. Use Asset Interactive View on desktop or the Salesforce Field Service mobile app.
• Asset Coverage View in Manufacturing Cloud
  Get a complete picture of the entitlements related to assets and deliver the right level of services to your customers when you perform work on their assets. Service managers and agents can get visibility into the coverage of an asset, including its warranties, maintenance plans, and service contracts. They can also choose the right entitlement from a list of eligible entitlements when they create a work order. Service managers and agents can view asset coverages and choose coverages on their desktop or on the Salesforce Field Service mobile app.
• Advanced Exchange for Manufacturing Cloud
  Advanced Exchange simplifies the process of handling return and replacement requests for defective products or parts. Field technicians or service managers can efficiently capture product details and initiate both return and replacement in one seamless workflow—helping maintain smooth operations with minimal disruption.
• Associate an Asset with its Related Accounts
  Create Asset Account Participant records to track all the accounts associated with an asset in the asset’s lifecycle. For example, an asset can be related with the supplier who supplied you the asset and the customer who bought the asset. An asset can have multiple account participants.
• Associate an Asset with its Related Contacts
  Create Asset Contact Participant records to track all the contact associated with an asset in the asset’s lifecycle. For example, associate an asset with the technician who repaired it, with the finance manager who facilitated its sale, and with the sales executive who sold it. An asset can have multiple contact participants.
• Connected Assets for Manufacturing Cloud
  Act on telematics data from assets, get data-driven insights into asset health, and maximize asset uptime by using Connected Assets. Establish a touchless process that detects critical events generated from assets, such as sensor faults or high ambient temperature, and take actions in Salesforce. Easily visualize and analyze asset data that's stored in Data Cloud. Get health scores for your assets based on usage, age, and maintenance history to plan for maintenance, upgrades, reliability, and replacement. To consume Connected Assets data, ensure the telematics field is set to true on the relevant assets.
• Depot Repair for Manufacturing Cloud
  Simplify the repair of damaged products or parts returned to service depots. With Depot Repair, you can create work orders from return order line items using pre-filled data, speeding up the process. Structured workflows and real-time tracking ensure consistent operations and improved service performance across depots.
• Manage Fleets of Assets in Manufacturing Cloud
  Monitor your fleet operations and track the key activities of your fleets of assets. Create a fleet and add assets to it, such as mobile equipment, fixed systems, and power tools. You can also capture key information about the participants involved in all stages of a fleet’s lifecycle. Use Action Plans and Record Alerts to get greater visibility into and control of the operations of your fleets.
• Product Service Campaign in Manufacturing Cloud
  Organize fruitful product service campaigns to cultivate your company's reputation, nurture customer trust, and ensure customer safety. Manufacturers organize product service campaigns to service faulty products, recall products in disrepair, upgrade eligible products, and manage product communications at scale.
• Service Parts Return
  Manage the return process for service parts to improve the service process efficiency for users. Request customers to return the damaged parts related to a claim, when the part must be replaced.
• Timesheets
  nable field technicians to associate assets with timesheets and capture detailed information by using configurable forms. Technicians can update verified timesheets to maintain accuracy, while supervisors and admins control the visibility of entry fields to match operational needs.
• Work Order Estimation in Manufacturing Cloud
  Streamline service planning and billing operations by generating comprehensive quotes for services on assets. Service agents and field service technicians can generate quotes for asset services that consider the work type, the products required to perform the work, and the assets' coverages and entitlements. After customers approve the quotes, service agents can easily generate work orders to track the services.