Additional Data Cloud Features in Manufacturing Cloud

You can bring in and visualize information from Data Cloud into the Manufacturing app in one of these ways.

• Establish distinct customer segments within Data Cloud and build personalized campaigns and marketing journeys. For example, create segments of customer and company data, and send personalized marketing emails to customers who haven’t purchased products or services in a year. See Create and Activate Segments.
• Create actionable lists from Data Cloud segments and assign the lists to sales and service agents for outreach activities. For example, create a list of assets that need repair and create work orders. See Creating Actionable Lists by Using List Builder for Data Cloud Segment.
• Explore data lake objects, data model objects, and calculated insights in CRM Analytics. You can filter Data Cloud data, drill deeper, and act on the data directly from the dashboards. See Gain Insights on Data with CRM Analytics
• Display engagement events sourced from Data Cloud on intuitive timelines on the service console and asset console. See Set Up a Timeline to Show Engagement Events from Data Cloud.
• Add information from Data Cloud to your Contact and Lead record pages by using enrichments. On the Contact or Lead record, you can add related lists that show information from selected data model objects or calculated insights. Or, you can copy fields from objects that have a 1-to-1 relationship to a Data Cloud Individual or Unified Individual object, and add the field to the Contact or Lead record page. See Enrich Your Org with 360 Data And Insights.